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Insurance

George Group's insurance experience includes life, property and casualty and auto. Our clients are industry leaders such as Geico and Caterpillar Financial Services. We have assisted with Lean Six Sigma program design and deployment as well as innovation services to enhance innovation and design of services. One of our clients, Caterpillar Financial Services, recently won the Malcolm Baldrige National Quality Award.

Our unique methodologies and expertise enables our clients to:

Analyze the impact of service complexity to optimize the offering and improve Return on Equity
Develop a systematic process to capture Voice of Customer and help shape innovation
Provide a robust methodology for designing new services with quality and speed built into the process
Improve customer response times and quality of service
Streamline internal operations to minimize internal cost and maximize customer responsiveness

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