Lean Six Sigma for Service
What surprises many executives is that Lean Six Sigma has far more potential in service businesses, when compared to traditional product/manufacturing companies. Not only is the average project value higher, but gains can often be multiplied by replicating improvements across a large volume of customers (millions of banking customers, insurance subscribers, etc).
In our experience, as much as 30-50% of the cost in a service organization is tied up in delays, mistakes and rework done to solve problems for customers. Our unique Lean Six Sigma for Service approach attacks these issues to:
- Speed up service delivery time by as much as 50%
- Reduce your company's service costs by 30-50%
- Expand capacity by 20% -- without adding staff
George Group is the world leader in service deployments and applications of Lean Six Sigma. We have worked with clients to achieve these results in such diverse businesses as advertising, banking and financial services, retail, computer services & outsourcing, document management, energy services, field & technical services, hotels & hospitality, insurance, logistics and distribution services, professional services, and sales & marketing.
What is unique about our approach?
We literally wrote the book: Lean Six Sigma for Service. This insightful book, for the first time, fully articulates for service companies: the customer and financial benefits, lessons learned, application of tools and methodologies and provides a deployment roadmap. Also included are detailed case studies from leading service pioneers: Bank One, Stanford University Medical Center, Lockheed and the City of Fort Wayne.
Our approach, methodology and curriculum are all built from the ground up to fit service environments. We have been implementing Lean improvements in service organizations since the early 90s and have developed a unique suite of Lean tools designed specifically for transactional applications.
We have worked with leading service companies across a wide spectrum of industries and environments, ranging from the highly creative environment at one of the world's largest advertising & media services firms to healthcare operations in cancer treatment centers. This experience gives us insight into successful execution strategies in a wide range of environments and cultures.
We leverage thought leadership from our other key practices, Fast Innovation and Conquering Complexity, to provide our clients with the best methods to combine strategic insight, operational execution, and the development of enduring management capability. The result: our clients achieve and sustain superior shareholder returns. |
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